TOKYO CAMERA: Used Compensation

Certification

To ensure you can shop with peace of mind, we offer a 14-day or 30-day operational guarantee on most products, except for accessories and defective items.
Although we thoroughly inspect our products in advance, as they are second-hand goods, we ask that you please check that they are in working order and perform a test shot on them immediately after purchase.

Warranty details

• Defects within the warranty period

  In the unlikely event that a malfunction occurs within the warranty period, please contact us. We will take the following measures depending on the situation.

  • Refunds available
  • Repair service
    Repairs will be carried out by a repair company designated by us, up to the purchase price (if it is determined that repairs are possible).

• Warranty Coverage

  For use within Japan only.

Precautions

• We do not accept returns or exchanges due to customer convenience.
• An initial defect refers to a functional defect.
• Dust, tiny mold, and extremely thin clouds that do not affect shooting are generally not covered by the warranty.
• Products that are listed as having all parts in working order are deemed to be suitable for normal photography, however please be aware that there may be individual differences in the following:
  • Shutter Speed
  • Charge lever feel
  • Exposure accuracy etc.

Cases not covered by warranty

The warranty does not cover the following cases:

• If the condition is not maintained as it was when you purchased the product
• Damage or breakdown caused by mud, sand, water, dropping, impact, or improper storage
• Failure or damage caused by the user's willful or gross negligence
• Replacement costs for consumables (batteries, etc.)
• Defects, scratches, mold, etc. that have been checked before purchase
• Malfunction of accessories other than the main unit
• Breakdowns caused by repairs, modifications, or disassembly and cleaning done outside our store
• DATE function
• Flash (built-in/external)
• Waterproof and dustproof functions not working properly
• The condition of the bellows and cloth curtain, external and internal scratches, dirt, etc. that do not affect the function

When purchasing second-hand goods, please consider the above points.
If you have any questions, please feel free to contact us.