User guide

1. Select the product you want to purchase
Once you have decided on the product you want to purchase, click the "Add to Cart" button. It will be added to your shopping cart.
2. Proceed to purchase procedure (proceed to checkout)
Click the "Proceed to Checkout" button from the "Current Cart Contents" page or "Cart Contents" at the top right of the screen.
The contents of your cart will be displayed.
3. Perform purchase procedures (accounting)
Follow the cart instructions to determine "purchaser information", "delivery address information", "payment method", etc.
4. You will receive a confirmation email
You will receive an email with your purchase details.
5.The product will arrive
Courier or Yamato flat rate ¥1,000
* ¥1,000 per destination
Tax Display including tax
*Tax is included in the sales price
Bank transfer
Payment will be made to PAYPAY bank.
Confirmation of payments from other banks is only available on weekday business days.

Bank name PAYPAY Bank
Store name Business sales department
Deposit type usually
account number 1960903
recipient name Tokyo camera (car) handle

Please note that you are responsible for paying any transfer fees.

cash on delivery
The company uses Yamato Transport.
The cash on delivery fee is as follows. The cash on delivery fee will be determined according to the total payment amount (product cost + shipping fee + cash on delivery fee).
Total payment amount ¥0 or more - less than ¥300,000
commission ¥500

You can use Yamato Transport cash on delivery.
Payment methods (cash on delivery, credit card payment upon delivery, electronic money payment upon delivery)
The maximum amount for cash on delivery is up to 300,000 yen.

credit card
The only credit card payment companies that can be used are VISA, MASTER, and JCB.
Registration for "3D Secure (Credit Card Identity Authentication Service)" is required.
If 3D Secure is not used, the order will be canceled.
You will be required to enter the security code.
We support split and revolving payments.
Please note that we cannot accept returns, exchanges, or cancellations after placing an order due to customer convenience.
If the product is defective or different from what you ordered, please contact us within 7 days after receiving the product using the contact information listed below.
We will contact you separately regarding the return method.
In this case, we will bear the shipping costs for returns and exchanges.

[Regarding non-returnability]
Please note that we cannot accept returns or exchanges in the following cases.
  • Products that have been delivered for more than 8 days.
  • Products that have been processed or damaged by the customer.

Contact point
If you would like to return or exchange a product, please contact us via email or the shop's inquiry form.
Email address: info@tokyocamera.love